Safaricom Sucks Customer Reviews and Feedback

From Everything.Sucks

Safaricom PLC is a listed Kenyan mobile network operator headquartered at Safaricom House in Nairobi, Kenya. It is the largest telecommunications provider in Kenya, and one of the most profitable companies in the East and Central Africa region. The company offers mobile telephony, mobile money transfer, consumer electronics, ecommerce, cloud computing, data, music streaming, and fibre optic services. It is most renowned as the home of MPESA, a mobile banking SMS-based service.

A former employee said this in a review "A typical day at Safaricom was very busy, I never learned how to manage all the excessive calls and how to be able to satisfy a customer within 3 minutes. The management is terrible. Never got job security, the contract elapsed without it. The worst part was how unwelcoming the management and all the staff were".


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Former Employee - Anonymous Employee says

"you should be ready to devote much of your time"


"Only language barrier while on call but we could escalate to the relevant teams."

Current Employee - Territory Sales Representative says

"Most of the employees are employed in agencies but working for safaricom limited. Direct employment is very hard to get absorbed by the company."

Former Employee - Anonymous Employee says

"no work-life balance. corrupted performance management regime"

Customer Experience Executive says

"Limited growth opportunities and not much career progression from the call center despite the experience and education level. Micromanaging of employees by top management There is also some inflexibility with getting time off for emergencies and such"

Former Employee - Senior Manager says

"Focused on Perceptions than Execution"

Current Employee - Accountant says

"strict poor politics sometimes company lacks flexibility"

Current Employee - Senior Product Manager says

"Too much politics creating a toxic work environment"

Current Employee - Typing says

"There is good organization and good arrangements"

Current Employee - Accountant says

"too much bureaucracy and micro management"

Customer Service Representative (Former Employee) says

"A typical day at work was very busy, but what i learned was how to manage number of calls and how to be able to satisfy a customer within 3 minutes,i also learned how to multitask, The management was goo thou it didn't give us job security the contract elapsed. Hardest part of the job was managing the clients thou i did learn how to do that but the most enjoyable part was how welcoming the management and all the old staff were ."

Customer experience executive (Current Employee) says

"The current job requires nine hours a day,eight hours of work with three breaks;two of 10 minutes and 40 minutes lunch break. Requirement to be logged in and actively engaging customers for eight hours ,the adherence to the schedule is monitored by system. Relating to co-workers is minimal because of the schedule one has to adhere to. the job has taught me to be very hard working, customer skills and importance of details. The hardest part of the Job is long working hours and out put requirement. The most enjyable part is when customer experience is tealong working hours"

territory sales executive (Current Employee) says

"good working environment and recommendable teamwork hard part is the when service delivery takes long top be processed and after sales service most enjoyable part is when we all gather and share time after whole day team work. job culture is marketing based .meals provided when in officesbetter healthscheme for employees"

Junior Software Engineer (Former Employee) says

"it is a great place to work at. with a nice working environment and friendly staff. working at the head office was very challenging. but fun at the same time. we had to meet deadlines."

Customer Service (Former Employee) says

"Making sure clients are served satisfactorily, team player, when client is served and satisfied.N/aN/a"

Retail Centre Representative (Current Employee) says

"Retail shop opens at 8.00 am,two shifts 8.00 am to 5.00 pm or 11.00 am to 8.00 pm one hour lunch break There`s an someone to usher customer`s in as thy pick tickets,at the desk i call a ticket and sort out the customers issue or problem irregardless of the service. If it involves other departments maybe technology or network issue i have to call and find out or email.At the end of the day the customer will only leave my counter with a solution. If not i will escalate and give an sla of either 24 or 72 working hours."

Technicien de maintenance (Former Employee) says

"Le travail seulement Dans safaritelecom ,rein que le travail .nonoui"

Supervisor (Former Employee) says

"the supervisor had time to listen to us hence know what was running through our minds."

Receptionist (Former Employee) says

"All staff report on duty one hour before opening with in company uniform.Each staff has a break time of two hours out of 12 hours . During a break, a staff has a choice to go home or to stay in the rest room equipped by small billiard table and different games.The difficult moment is when certain staff report sick, at that time an extra job is distributed to the present staff who will be achieving extra work."

Customer Service Executive (Former Employee) says

"Safaricom is a telecommunication company based in kenya it's one on the leading companies in Kenya that ensure life balance, the benefits (medical covers )are good and ensures all the employees are comfortable .the only thing that i was not comfortable about is the career growth and development.the most thing I enjoyed is interacting with customers from different back grounds ,both rich and poor and make them feel the same. And and value to their lives.We could get lunch during holidays and long working hours (overtime)High foot fall of customers I was called upon to work for extra hours"

Assistant Branch Manager (Former Employee) says

"My typical day at work was exciting having to motivate a team to ensure that they had the energy to serve any customer who landed their desks excellently. Coordinating all the operations of the retail branch would sometimes be challenging but at the same time exciting because it entailed getting to liaise with different departments to ensure the branch was given the support needed. My colleagues were a great team to work with and complemented each other. The hardest part of the job was inventory management, with challenges paused by systems however we got a way to make them work as expected. Being able to identify areas that the company would improve on and successfully seeing those changes effected was very fulfillingBonusseslong hours"

Credit controller (Current Employee) says

"Worked at customer care moved Stock controler then credit control Great environment great support high job security and health benefits. Thanking God for favourWell runToo big hence political"

TDR's Assistant (Former Employee) says

"I managed to attain sales skills which i never had before joining The company. The most enjoyable part after i was assigned on what to do there was minimal supervision."

Team Leader, Nairobi West region (Former Employee) says

"busy working environment that allows you to grow and choose career direction with a lot of support and advise from mentors. highs being the many opportunities available. lows being the workload that can affect balance to work and adviseshigh work load"

Business Intelligence Analytics Engineer (Current Employee) says

"Personal growth though no promotions. The company has a lot of talent hence its very good for growth. Trust is missing hence alot of emails writtern. Some level of bureacracyGood learning and innovative environmentNo promotions"

Customer Relations Executive (Former Employee) says

"Working 8 hour shiftsLearned how to use multiple systems while serving customers satisfactorily.Very helpful managersTeamwork from colleaguesEveryday was a learning experiencefree lunches, transport, airtime"

MadReviewer says

"Remember Google's motto used to be "Don't Be Evil"? Well, for Safaricom it's like they went the extreme opposite with it."

Thompson Yelsin says


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